Support
We read every message. Email support@geosmin.day and include your device model and app version if you are reporting a problem.
Frequently asked questions
- Why does the app ask for my location?
- To show the forecast and radar for where you are. Location access is optional; you can add locations by name or postal code instead. See the privacy policy for what leaves your device.
- Why does the app ask for calendar access?
- Only if you turn on calendar plans. The app then creates and updates its own events in the calendar you choose. It never reads or uploads your other events, and calendar data never leaves the device.
- Where does the weather data come from?
- Forecasts and alerts for the United States come from NOAA and the National Weather Service. Radar is processed on Geosmin's own servers from NOAA radar feeds.
- Do I need an account?
- No. Checking the weather, subscribing, and notifications all work without one. After you subscribe, the app offers to attach an email address so the subscription can follow you to a new phone or to the other platform. That is optional, and sign-in is a one-time emailed link, never a password.
- I reinstalled the app and my subscription is gone.
- If you attached an email, sign in from Settings and the subscription returns. If you did not, first try restoring purchases from Settings. If the store cannot find the purchase (this happens on Android phones with more than one Google account), email support@geosmin.day with the order number from your store receipt and we will relink it.
- How many devices can share a subscription?
- Up to five active devices per attached email. Adding a sixth signs out the one used least recently; you can also remove devices yourself from Settings. The phone that made the purchase always keeps access.
- How do I delete my account and data?
- Open Settings in the app and choose Delete account. That removes the email and everything stored for it on our servers; your subscription stays on the device that bought it. Data the app keeps on the device is removed when you uninstall. If you cannot reach the app, email privacy@geosmin.day from the account's email address.
- How do I manage or cancel a subscription?
- Subscriptions are billed by Google Play or the Apple App Store. Manage or cancel them in your store account's subscriptions page; we cannot cancel or refund on your behalf.
- The radar looks old or is missing.
- The app only animates radar frames it can verify as current. If the radar source is delayed, the timeline shows the last frame it trusts rather than guessing. Pull down to refresh, or check back in a few minutes.
Report a bug
Email support@geosmin.day with what you expected, what happened, and a screenshot if you have one.